At Spring Mode, we want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please review our returns and refunds policy below.
1. Return Eligibility
We accept returns under the following conditions:
Items must be returned within [your return window, e.g., 14 or 30 days] of receiving your order.
Items must be unused, unwashed, and in their original condition, with tags attached.
Items marked as final sale, swimwear, lingerie, or accessories (for hygiene reasons) cannot be returned.
2. How to Initiate a Return
To request a return, please follow these steps:
Contact our customer service team at [email protected] with your order number and reason for return.
We will provide you with return instructions and the return shipping address.
Pack your items securely and send them back within the return window.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds Process
Once we receive and inspect your returned items, we will notify you via email.
Approved refunds will be processed to your original payment method within [your refund processing time, e.g., 5-10 business days].
If your refund is delayed, please check with your bank or payment provider.
4. Exchanges
Currently, we do not offer direct exchanges. If you need a different size or color, please return your item for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email [email protected] within [your claim window, e.g., 7 days] of delivery. We will arrange a replacement or refund at no extra cost.
6. Non-Refundable Items
Gift cards
Final sale items
Worn, washed, or altered items
7. Contact Us
If you have any questions about our return and refund policy, feel free to reach out to us at:
